Chin Guaves

Operations & Executive Support Specialist

Your Right-Hand Operations Partner

I help busy founders and CEOs reclaim their time by running the operations, systems, and admin behind the scenes.

Best fit for: Solo founders drowning in admin · CEOs who need a right-hand operator · Small teams that need systems built fast

Here's how I help:

Drowning in emails and meetings?
15 hrs/week given back through inbox & calendar optimization
Is your CRM a mess?
95%+ accuracy rebuilt from scratch
Onboarding taking too long?
30% faster onboarding through SOPs & documentation
Struggling to fill your calendar?
20–40% more booked appointments for clients
Services

What I take off your plate.

Executive support

Your right-hand operator for everything admin, systems, and communications.

Calendar management Inbox management CRM administration Reporting & dashboards Research & briefings Travel coordination

Project coordination

Keeps your projects on track, your team aligned, and your processes documented.

SOP development Project management Team training Workflow automation Process improvement Ops management

Business development support

Helps you attract leads, nurture relationships, and grow your pipeline.

Lead management Email campaigns CRM setup & cleanup Prospect research Outreach support Appointment setting

Virtual operations

End-to-end remote support so your business runs smoothly behind the scenes.

Basic bookkeeping Social media support Customer service E-commerce support AI & automation Data management
Also experienced in
Event coordinationDonor researchGrant trackingContent schedulingLight graphic designSurvey & form building
Experience

A track record of getting things done.

2023 – Present

Operations & Executive Support Specialist

Independent Contractor
  • Project Manager at a fundraising consulting agency — managed multiple clients simultaneously, helping them execute plans toward specific fundraising goals; drafted donor emails, researched grant opportunities, wrote grant applications, conducted donor research, assisted with fundraising events, and handled direct fundraising outreach on behalf of consulting clients
  • Virtual Assistant for a wearable technology startup — conducted competitor research, market analysis, and prospect prospecting to support the founding team's product and business development efforts
  • Social Media & Design Support for a nonprofit organization — created and scheduled branded social media content using Canva to improve online presence and donor engagement
  • Customer Service Representative for an Australian coffee business — handled customer inquiries, managed order communications, and maintained client records while supporting day-to-day operations remotely
  • Rebuilt CRM pipelines (HubSpot, Salesforce, Airtable) to 95%+ accuracy; organized inboxes and calendars saving clients 15+ hours weekly
  • Developed SOPs and internal documentation reducing onboarding time by 30%; produced weekly and monthly performance reports for executive decision-making
Work Samples

Real deliverables, real results.

SOPs

Client Onboarding SOP

Step-by-step onboarding process built for an executive client

Reports

Monthly Performance Dashboard

Executive-ready reporting template tracking KPIs and results

Design

Social Media Graphics Pack

Branded content created for a donor engagement campaign

Email

Donor Outreach Email Sequence

Multi-step email campaign written for a fundraising client

Spreadsheets

Lead Management Tracker

CRM-style spreadsheet to track outreach, follow-ups, and pipeline

GIF
Automation

Automated Lead Capture Workflow

Zapier automation connecting form submissions to CRM and email

Stack

Tools I use every day.

Project Management
ClickUpTrelloAsanaMonday.com
CRM
HubSpotSalesforceAirtable
Email Marketing
MailchimpActiveCampaignBrevoConvertKit
Data & Lead Gen
ApolloCrunchbaseMeetAlfred
Nonprofit Tools
Network for GoodRaiser's EdgeDonor Search
Design & Content
CanvaWixSquarespaceLovableCapCut
Productivity
Google WorkspaceMicrosoft Office
AI & Automation
ChatGPTClaudeGeminiZapier
Finance
QuickbooksXero
E-Commerce
ShopifyEtsy
Testimonials

In their own words.

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Let's make your operations effortless.

Whether you need executive support, project coordination, or just someone to finally get things organized — I'd love to hear from you.