Chin Guaves

Operations & Executive Support Specialist

Your Right-Hand Operations Partner

I help busy founders and CEOs reclaim their time — by building the systems, running the operations, and making sure nothing falls through the cracks.

Best fit for: Solo founders drowning in admin · CEOs who need a strategic right-hand operator · Small teams that need systems built and run fast

Cavite, Philippines

Here's how I help:

Drowning in emails and meetings?

→ 15 hrs/week given back through inbox & calendar optimization

Is your CRM a mess?

→ 95%+ accuracy rebuilt from scratch

Onboarding taking too long?

→ 30% faster onboarding through SOPs & documentation

Is your team losing time to unclear processes?

→ Coached and trained 500+ people with systems that stick

Services

Your right-hand operator for everything admin, systems, and communications.

Calendar management Inbox management CRM administration Reporting & dashboards Research & briefings Travel coordination

Keeps your projects on track, your team aligned, and your processes documented.

SOP development Project management Team training Workflow automation Process improvement Ops management Pattern analysis Cross-client reporting

Helps you attract leads, nurture relationships, and grow your pipeline.

Lead management Email campaigns CRM setup & cleanup Prospect research Outreach support Appointment setting

Leverage smart tools and automation to eliminate repetitive work and run your business more efficiently.

AI workflow setup Zapier automation Agent implementation Basic bookkeeping Social media support E-commerce support Data management

Also experienced in

Event coordinationDonor researchGrant trackingContent schedulingLight graphic designSurvey & form building

Experience

Project Manager at a fundraising consulting agency — managed multiple clients simultaneously, helping them execute plans toward specific fundraising goals; drafted donor emails, researched grant opportunities, wrote grant applications, conducted donor research, assisted with fundraising events, and handled direct fundraising outreach on behalf of consulting clients
Virtual Assistant for a wearable technology startup — conducted competitor research, market analysis, and prospect prospecting to support the founding team's product and business development efforts
Social Media & Design Support for a nonprofit organization — created and scheduled branded social media content using Canva to improve online presence and donor engagement
Customer Service Representative for an Australian coffee business — handled customer inquiries, managed order communications, and maintained client records while supporting day-to-day operations remotely
Rebuilt CRM pipelines (HubSpot, Salesforce, Airtable) to 95%+ accuracy; organized inboxes and calendars saving clients 15+ hours weekly
Developed SOPs and internal documentation reducing onboarding time by 30%; produced weekly and monthly performance reports for executive decision-making

Over 8 years at Teleperformance, I rose through 5 progressive roles — from Customer Service Representative to Assistant Quality Manager — building deep expertise in operations, quality assurance, training, and team leadership.
Raised CSAT scores from 78% to 87% in 6 months through targeted initiatives, script improvements, and escalation process redesign
Increased QA compliance scores by 12% in 3 months by redesigning audit processes and improving evaluation templates
Trained 500+ new hires, improving comprehension scores by 20% and reducing training time per batch by 10 hours
Developed SOPs, training documentation, and process guidelines; mentored team members and solved cross-functional operational challenges

Work Samples