Operations & Executive Support Specialist

Your right-hand operations partner.

I help busy founders and CEOs reclaim their time — by building the systems, running the operations, and making sure nothing falls through the cracks.

Best fit for: Solo founders drowning in admin · CEOs who need a strategic right-hand operator · Small teams that need systems built and run fast

Hire Me View Services
Cavite, Philippines
CG badge — Virtual Assistant & Ops Support
About Chin
Here's how I help

Sound familiar? You're not alone.

Most founders I meet are brilliant at their craft — and buried under everything else. These are the problems I solve every week, and the results my clients see.

Drowning in emails and meetings?
→ 15 hrs/week given back through inbox & calendar optimization
Is your CRM a mess?
→ 95%+ accuracy rebuilt from scratch
Onboarding taking too long?
→ 30% faster onboarding through SOPs & documentation
Is your team losing time to unclear processes?
→ Coached and trained 500+ people with systems that stick
Services

What I take off your plate.

Executive support

Your right-hand operator for everything admin, systems, and communications.

Calendar management Inbox management CRM administration Reporting & dashboards Research & briefings Travel coordination

Project coordination

Keeps your projects on track, your team aligned, and your processes documented.

SOP development Project management Team training Workflow automation Process improvement Ops management Pattern analysis Cross-client reporting

Business development support

Helps you attract leads, nurture relationships, and grow your pipeline.

Lead management Email campaigns CRM setup & cleanup Prospect research Outreach support Appointment setting

AI, Automation & Virtual Operations

Leverage smart tools and automation to eliminate repetitive work and run your business more efficiently.

AI workflow setup Zapier automation Agent implementation Basic bookkeeping Social media support E-commerce support Data management
Also experienced in
Event coordinationDonor researchGrant trackingContent schedulingLight graphic designSurvey & form building
How it works

Simple, from day one.

1

Book a call

We talk through what's eating your time and where you need relief first.

2

Map & build

I map your workflows, build the systems, and document everything so it sticks.

3

Run & report

I run the day-to-day behind the scenes and keep you posted with clear reports.

Why work with me

Real results, systems that stick.

15+
hrs/week handed back to clients
95%+
CRM accuracy after rebuilds
30%
faster onboarding with SOPs
500+
people trained & coached
Experience

Where I've done the work.

  • Project Manager at a fundraising consulting agency — managed multiple clients simultaneously, helping them execute plans toward specific fundraising goals; drafted donor emails, researched grant opportunities, wrote grant applications, conducted donor research, assisted with fundraising events, and handled direct fundraising outreach on behalf of consulting clients
  • Virtual Assistant for a wearable technology startup — conducted competitor research, market analysis, and prospect prospecting to support the founding team's product and business development efforts
  • Social Media & Design Support for a nonprofit organization — created and scheduled branded social media content using Canva to improve online presence and donor engagement
  • Customer Service Representative for an Australian coffee business — handled customer inquiries, managed order communications, and maintained client records while supporting day-to-day operations remotely
  • Rebuilt CRM pipelines (HubSpot, Salesforce, Airtable) to 95%+ accuracy; organized inboxes and calendars saving clients 15+ hours weekly
  • Developed SOPs and internal documentation reducing onboarding time by 30%; produced weekly and monthly performance reports for executive decision-making
  • Over 8 years at Teleperformance, I rose through 5 progressive roles — from Customer Service Representative to Assistant Quality Manager — building deep expertise in operations, quality assurance, training, and team leadership.
  • Raised CSAT scores from 78% to 87% in 6 months through targeted initiatives, script improvements, and escalation process redesign
  • Increased QA compliance scores by 12% in 3 months by redesigning audit processes and improving evaluation templates
  • Trained 500+ new hires, improving comprehension scores by 20% and reducing training time per batch by 10 hours
  • Developed SOPs, training documentation, and process guidelines; mentored team members and solved cross-functional operational challenges
Stack

Tools I use every day.

ClickUpClickUp
TrelloTrello
AsanaAsana
Monday.comMonday.com
HubSpotHubSpot
SalesforceSalesforce
AirtableAirtable
MailchimpMailchimp
ActiveCampaignActiveCampaign
BrevoBrevo
KitKit
ApolloApollo
CanvaCanva
SquarespaceSquarespace
WixWix
LovableLovable
CapCutCapCut
Google WorkspaceGoogle Workspace
Microsoft OfficeMicrosoft Office
ChatGPTChatGPT
ClaudeClaude
GeminiGemini
ZapierZapier
QuickbooksQuickbooks
XeroXero
ShopifyShopify
EtsyEtsy
MeetAlfredMeetAlfred
CrunchbaseCrunchbase
Network for GoodNetwork for Good
Raiser's EdgeRaiser's Edge
Donor SearchDonor Search
ClickUpClickUp
TrelloTrello
AsanaAsana
Monday.comMonday.com
HubSpotHubSpot
SalesforceSalesforce
AirtableAirtable
MailchimpMailchimp
ActiveCampaignActiveCampaign
BrevoBrevo
KitKit
ApolloApollo
CanvaCanva
SquarespaceSquarespace
WixWix
LovableLovable
CapCutCapCut
Google WorkspaceGoogle Workspace
Microsoft OfficeMicrosoft Office
ChatGPTChatGPT
ClaudeClaude
GeminiGemini
ZapierZapier
QuickbooksQuickbooks
XeroXero
ShopifyShopify
EtsyEtsy
MeetAlfredMeetAlfred
CrunchbaseCrunchbase
Network for GoodNetwork for Good
Raiser's EdgeRaiser's Edge
Donor SearchDonor Search
Testimonials

In their own words.

"

Chin completely transformed how we run our operations. I stopped worrying about the backend the moment she joined.

Michelle
MAP Fundraising
"

She doesn't just execute — she thinks ahead, spots problems early, and fixes them before I even notice.

Kelsey
MAP Fundraising
"

Working with Chin has been an absolute delight. Over the course of 18 months, she brought hard work, commitment, and a wonderful presence to everything she touched. She's the kind of person you can always count on to show up and deliver — consistently, and without needing to be asked twice.

Cindi
Barista Equip
"

Chin was an incredible asset to our team for over a year. She provided outstanding support, took ownership of her work, and made a real impact on how we operated day to day. Any founder or business owner lucky enough to work with her will feel the difference immediately.

Joe
Barista Equip
Contact

Let's make your operations effortless.

The easiest way to connect? Just pick a time that works for you.

Book a Call chinguaves@gmail.com LinkedIn
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